Always-on help desk
Support Center
Pick the best channel for your context and we will take it from there.
Funding, automation or compliance issues are routed to the right team immediately.
Live Dashboard Chat
Log in to your dashboard and open the chat widget to reach an agent instantly.
Login to chatWhatsApp Escalations
Prefer messaging? Send us a quick note with the funding reference and we will take it from there.
Chat on WhatsAppEmail Updates
Share detailed transaction logs or compliance documents via email and receive a documented response.
Email SupportQuick answers
Live chat is instant during business hours while email gets a response within 1 business day.
Include your wallet email, funding reference, screenshots, and any error codes.
Yes. WhatsApp and email are monitored 24/7 for urgent issues.
Escalation checklist
Share these details so we can act fast.
- Funding reference or service order ID
- Gateway used (Paystack, virtual, cash)
- Screenshot of any error prompts received
- Preferred callback email or phone number