Frequently Asked Questions

Help Center

These quick answers cover the most common wallet funding and service automation questions.

Need more help? Send us a note and the success team will respond within one business day.

Sign in, tap “Fund Wallet”, and choose Paystack, Virtual Account, or Cash Deposit. Each option lists the exact fees before you continue.

Once you upload proof of payment, our admin team approves verified deposits within 10 minutes during business hours.

Yes. Paystack automatically classifies the card. International cards attract higher gateway fees which we show before you authorize the payment.

Successful wallet funding is instant and final. If you notice a duplicate debit, contact support so we can open a dispute with the processor.

Head to Dashboard → Transactions, select the order, and click “Download receipt”. Each receipt lists the reference, gateway and timestamps.

Our success team works 24/7. Share your transaction reference and what channel you used.

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How do I fund my wallet?